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Tout savoir sur Collection Maya
Retrouvez les réponses essentielles concernant nos vêtements, accessoires, tailles, expéditions, retours et remboursements.
Products & Quality
What types of products does Collection Maya offer?
Maya Collection offers a selection of clothing, sets, leggings, tops, accessories, and trendy pieces for a comfortable, feminine, and modern style.
How is the quality of articles verified?
We carefully select our items to offer products that are pleasant to wear, with beautiful finishes and good visual appeal. Each product is chosen according to its style, cut, material, and value for money.
Do the photos match the products received?
We do our best to provide photos that accurately represent the items. Depending on the lighting, screen used, or shot, a slight color difference may appear.
Do the items fit true to size?
Most of our items fit true to size. If a product fits differently, we try to indicate it in the description. If in doubt between two sizes, we generally recommend sizing up.
Orders & shipping
What are the shipping times?
After your order has been confirmed, it is prepared and shipped as soon as possible. Delivery times may vary depending on the item, availability, and order period.
Will I receive a tracking number?
Yes, as soon as your order is shipped, a tracking number will be sent to you so that you can track your package until delivery.
Why isn't my tracking updating immediately?
Tracking may take a few days to update, especially when the package is being prepared, transferred, or handled by the carrier.
Can I change my address after ordering?
If your order has not yet been shipped, please contact us promptly. Once the package has been handed over to the carrier, we can no longer guarantee changes to the address.
Returns & refunds
Can I return an item?
Yes, returns are possible according to our return policy. The item must be returned unworn, unwashed, in its original condition, and with its packaging if available.
What should I do if I receive a defective item?
If you notice a defect upon receipt, contact us with clear photos of the product and your order. We will find a suitable solution depending on the situation.
How long does a refund take?
Once the return is received and verified, the refund is processed using the payment method used for the order. The bank processing time may then vary depending on your bank.
Are return fees covered?
The conditions for taking charge depend on the reason for return. In case of confirmed error or defect, we will help you find the best solution.
Help & contact
How to contact Collection Maya?
You can contact us via our contact form, by email, or using the contact methods indicated on the website. We do our best to respond quickly.
May I ask for advice before ordering?
Yes, you can contact us if you have a question about a size, an item, or an order. We will guide you as best as we can before your purchase.
What if an item is unavailable?
If an item becomes unavailable after you place your order, we will contact you to offer an alternative, an exchange, or a refund.
Can I track the progress of my order?
Yes, once your order has been shipped, you can track its delivery online using the tracking number.